Revised April 2016
1. Categories of Information We Collect
2. How Spire Collects, Uses and Shares Your Personal Information
a. There may be instances where you may choose to communicate with us by e-mail. If you communicate with Spire by e-mail, then you agree that e-mail sent by Spire to you will be considered to be sent with your consent. You acknowledge and agree that any such email will be accessible to anyone who has access to your e-mail.
b. We may use Personal Information for the following purposes:
(i) To contact you to respond to an inquiry that you send to us;
(ii) To keep you informed about Spire and the services we provide;
(iii) To send administrative information to you, such as information regarding the Website and changes to our terms, conditions and policies;
(iv) To send you marketing communications that we believe may be of interest to you;
(v) As you agree, authorize, or consent to agreements, or as you accept in connection with products and services you obtain from us;
(vi) For our business purposes, including (but not limited to) such purposes as (1) data analysis, (2) audits, (3) new product or service development, (4) enhancing, improving or modifying our products and services, (5) identifying usage trends, (6) determining the effectiveness of our promotional campaigns, and (7) operating and expanding our business activities; and
(vii) As we believe in our sole discretion to be necessary or appropriate (1) under applicable law, (2) to comply with legal process and otherwise to comply with applicable laws, rules and regulations, (3) to respond to lawful requests from public and government authorities, (4) to enforce our terms and conditions, (5) to protect our operations or those of any of our affiliates, (6) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others, and (7) to allow us to pursue available remedies or limit the damages that we may sustain.
c. We do not sell, rent, trade, share, license or otherwise disclose your specific Personal Information to anyone other than to Spire’s affiliates, except:
(ii) We may also disclose such information to third parties in situations where such disclosure is necessary to (1) comply with our regulators, (2) enable Laclede’s employees or consultants to provide service to you and to otherwise perform their duties, (3) comply with interchange functions, or (4) resolve customer disputes or inquiries. We do not sell your Personal Information to third parties for telemarketing, e-mail or direct mail solicitation of third-party products or services.
d. You are responsible for all activity on the Website accessed by your user name and password. You agree that the protection of the confidentiality of your user name and password is your responsibility.
e. Spire employees, as well as consultants engaged by Spire may have access to your Personal Information. That access to your Personal Information by such individuals is limited to only information necessary to allow such employees or consultants to perform their duties.
3. How Spire Collects, Uses and Shares Your Anonymous Information
a. How We Use IP Addresses. An Internet Protocol (“IP”) address is a number automatically assigned to your computer every time you browse the Internet. When you visit the Website, our servers log your current IP address. We may use your IP address to help diagnose problems with our servers and to administer the Website. While we gather data when our servers log your IP address, we do not tie your IP address to your Personal Information, and it is not used to identify you.
If you choose to reject all cookies using your browser settings, you will not be able to use Spire products, services and/or websites that require you to “sign in,” and you may not be able to take full advantage of all offerings on the Website. However, many Spire online services do not require that you accept cookies.
c. We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and tags to measure advertising effectiveness (such as which web pages are visited). And, this data in an aggregate form may be used by Spire for marketing, advertising, or other uses. Any information that these third parties collect via cookies and tags is not linked to any personal information collected by us.
5. Social Media
6. Children’s Privacy Online
We understand children’s privacy is important. Our Website is not directed to children under the age of 13. If you are under the age of 13, then you should not submit Personal Information on the Website or any websites without the consent of your parent or guardian.
7. Security Regarding Online Services
You may login to Spire’s Website to register for email alerts or request investor information. When you login with your user name and password to Spire’s online services, any information you enter or that is otherwise displayed in your browser window is secured using an industry standard security technology known as Secure Sockets Layer (“SSL”). By using SSL, we attempt to safeguard the confidentiality of transmission of your Personal Information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.
700 Market St.
St. Louis, MO 63101