Customer Charge Waiver Program

Customer Charge Waiver Program will waive customer charges for income-eligible customers in Missouri

Spire’s new Customer Charge Waiver Program will waive the monthly customer charge for qualified customers on limited incomes for a period of 12 months.

This program is limited to Missouri customers. 

Spire will use the same eligibility requirements as the Low Income Home Energy Assistance Program (LIHEAP). To qualify, customers must meet income-eligibility requirements of 60% state median income (pre-tax):

• Family of 2 = $3,714 per month
• Family of 4 = $5,461 per month
• Important: Customers do NOT need to be enrolled in LIHEAP. 

Customers may submit applications through their local LIHEAP administrator or other local community action agencies. The agencies will then send applications to Spire for processing and enrollment into the program.

Customers who are enrolled in the program will receive an email or letter from Spire informing them of their enrollment.

At the end of the 12-month period, customers may be eligible to re-apply to the program.

Contact one of our partner agencies to get started

Western Missouri agencies:

Bishop Sullivan Center
(P) 816-231-0984 

Community Action Partnership of Greater Saint Joseph
1322 N 36th Street
Saint Joseph, MO 64501
(P) 816-233-8281

Community Services League 
Blue Springs & Oak Grove: (P) 816-690-8213
Independence & surrounding area: (P) 816-491-2873

Economic Security Corporation
302 S Joplin Ave
Joplin, MO 64801
(P) 417-781-0352
(F) 417-781-2011
EMAIL: liheap@escswa.org

Mid-America Assistance Coalition (MAAC) 
(P) 816-768-8900
Email: info@maacliheap.org (type "Spire Customer Charge Waiver" in subject line)
Make contact only if you have applied or are applying for LIHEAP

Metro Lutheran Ministry
Amanda Coble, Case Manager
Email: amandacoble@mlmkc.org
(P) 816-285-3038

Reconciliation Services
3101 Troost
Kansas City MO 64109
(P) 816-931-4751
Open: Monday & Friday from 9:30am-5pm
Tuesday, Wednesday, and Thursday from 9am-5pm

Salvation Army KWM DHQ (serving Atchison, Nodaway, Holt, Andrew, Buchanan, Platte, Clay, Ray, Cass, and Jackson counties)
(P) 816-285-2796 (Tues, Wed, Fri | 9:00–3:00)
kwm.fuelfunds@usc.salvationarmy.org, Subject line Spire Waiver Program

West Central Missouri Community Action Agency (WCMCAA)
(P) 660-476-2185
Text: 660-466-2134 (Text "Customer Charge Waiver Program")
Email: energyhelp@wcmcaa.org (Subject Line: Customer Charge Waiver Program)
Website: wcmcaa.org
Office Hours: Monday - Thursday, 7:30 a.m. - 5:00 p.m.

 

Eastern Missouri agencies:

ArchCity Defenders
Ashley Williams, LCSW
(P) 314-361-8834 x1046

Better Family Life, Inc.
(P) 314-367-3440 ext. 302, 303, 304

Community Action Agency of St. Louis County (CAASTLC)
St. Louis County customers only who applied for LIHEAP
To apply for LIHEAP in St. Louis County, please go to www.caastlc.org.

Diamond Diva Empowerment Foundation
Utility Assistance Schedule: 
Tuesday and Thursdays
9:00 AM – 11:00 AM
(P) 314-328-4348 ext. 105

Gateway 180
1000 N. 19th Street
St. Louis, MO 63106
(P) 314-231-1515
Gateway180.org 

Guardian Angel Settlement Association (GASA)
3300 South Jefferson Avenue
St. Louis, MO 63118
(P) 314-773-9027
Sign-ups are held Monday and Wednesday from 1:00 – 3:00 p.m.
Must enroll as a member and bring a photo ID and proof of income for all household members 18+

JADASA (Journey Against Domestic And Sexual Abuse) Agency
(P) 314-269-0100
(W) www.jadasa.org
Complete form on website to apply

Mission: St Louis
3108 North Grand Ave.
St Louis, MO 63107
Customer Charge Waiver Program
energy.assistance@missionstl.org
Tuesday and Thursday from 1 p.m. - 3 p.m.
Call (314) 534-1188 or (314) 884-1970

North East Community Action Corp (NECAC) - Bowling Green
3400 Meadow Pointe Dr
O'Fallon, MO 63366
(P) 636-272-3477

Urban League of Metropolitan Saint Louis
Peter Bunce Campus
2125 Bissell St
Saint Louis, MO 63107
(Office): 314-584-6858
(Main number): 314-584-6904
 

Frequently asked questions

• When does the program start? Is it available now? The new Customer Charge Waiver Program will launch in early 2026. Once the program is available, customers can reach out to their local LIHEAP administrator or other local agencies for more information and to apply for the program. You can call one of the agencies above to get started.
• How do I know if I qualify?  Customers in Missouri may reach out to their local LIHEAP administrator or other local agencies to get more information and enroll in the program once the program is available in early 2026. Eligibility will be based on criteria established through the Low Income Home Energy Assistance Program (LIHEAP). To qualify, customers must meet income-eligibility requirements of 60% state median income (pre-tax):
  • Family of 2 = $3,714 per month
  • Family of 4 = $5,461 per month
  • Customers don’t need to be enrolled in LIHEAP to participate in the Customer Charge Waiver Program.
  • All enrollees will receive a letter or email from Spire confirming their participation in the program.
• How long does this program run? Once you are enrolled, you’ll see a customer charge on your monthly bill statement along with a credit waiving that charge for 12 months. At the end of 12 months, you can re-apply to the program by applying and being qualified through a local community action agency. 
  
  If you stop service or are disconnected at any time during the 12-month period and don’t have a customer charge on your bill, you will not receive a customer charge credit. If you reconnect within the 12-month period, you’ll automatically be reenrolled in the program for the remainder of the period. At the end of 12 months, you’ll need to reapply. 
  
  The waiver will not create a credit balance on the account; the program only waives the customer charge for qualified, active customers.