If your income has been interrupted because of the coronavirus pandemic since March 1, 2020, you may qualify for additional payment assistance.
Assistance program details
If you're a Spire Missouri residential customer and you're struggling to pay your natural gas bill because of the coronavirus pandemic, you may qualify for a new program that provides up to $400 in assistance.
The new program is for Spire customers with an outstanding balance on their Spire account, who have been furloughed or have experienced job or income loss due to the pandemic.
We'll begin accepting applications beginning the week of November 9, 2020, and the program will run through March 31, 2021, or until funds are exhausted.
Here's how it works
When you enroll in the program, you'll automatically receive a $100 credit on your account.
And, over the duration of the program, when you make payments to reduce your past-due account balance, you can receive up to $300 in additional assistance. (We match what you pay on your past-due balance dollar-for-dollar up to the maximum amount of $300.) Once you enroll in the program, it's important that you make your entire agreed upon payment. Partial payments will be considered a late payment. And, after two late payments, you will be unenrolled in the program.
There are no income requirements for the program, but if you're interested, you'll need to complete an application and submit some simple documentation that shows your income or job loss is related to the pandemic and occurred any time after March 1, 2020. (See application for a list of documents that qualify.)
Customers impacted by the pandemic may also be eligible to participate in a new 18-mont payment plan. If approved, customers enroll by paying 10% of their past-due balance. Contact us for more details and eligibility requirements to get started with either new program.