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Image of Spire employee in front of cubes
Name
Vernita Hero
Advancing people and performance
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At Spire, we’re continuously evolving and intentionally pursuing new and better ways to care for our customers, communities and each other. 

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Our Story Grey
Building on last year's momentum
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Last year, we advanced our operations performance in safety, system integrity and service while further advancing sustainability through methane emission reductions. 

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Image of average leak response time chart

Last year’s 25-minute leak response time held steady in FY20, showing that our commitment to operating safely and efficiently remains strong.  

Image of OSHA Dart Rate Chart

Employees once again had fewer injuries on the job in FY20, marking a 17% improvement over last year, and demonstrating our commitment to safety as a value.

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Our pipeline damage rate—an important measure in preventing accidental methane emissions—held steady with last year’s exceptional performance. 

Improving system integrity

In FY20, leaks per 1,000 system miles decreased by 19% from last year. This marks a 66% reduction in leaks over the last five years and another milestone in our goal to reduce methane emissions by 53% by 2025.

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Field workers half width image

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Our Story Grey
Responding to the pandemic with care
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Further honoring our value of safety, we responded quickly and efficiently to the coronavirus pandemic, making sure employees had what they needed to protect themselves—while protecting the people we serve. 

Field worker in truck
Field worker in truck

Planning in advance

When the pandemic entered our communities, we were prepared with an established pandemic action plan that included implementing a cross-functional incident support team that meets several times a week to discuss how we can keep delivering essential energy in a way that’s safe for customers and employees.

Field worker in mask
Field worker in mask

Adapting in the field

We quickly adapted our operations, immediately implementing guidelines recommended by the Centers for Disease Control. With the support and preparedness of our supply chain team, we were able to adequately provide all field workers with personal protective equipment as well as soap and sanitizer, allowing us to keep serving our customers without interruption. 

Image of woman working from home
Image of woman working from home

Taking good care of each other

Early in the pandemic, we recommended all employees who could work from home do so immediately. We also instituted coronavirus emergency leave policy, in addition to our standard benefits, for employees to take care of themselves and their loved ones should the pandemic impact their family.

Image of Spire employees working with masks
Image of Spire employees working with masks

98.5% of appointments on-time 

Holding onto last year’s record, we continued to be there for our customers, even amid the pandemic, maintaining a high appointment attainment rate across the regions we serve. And by transforming how we work, we're now able to offer two-hour appointment windows in Alabama and Missouri to serve our customers even better. Note: 2-hour appointments are not currently offered in Mississippi

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Our Story Grey
Learning and growing
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As a company that’s always looking to what’s next, our robust learning and development program plays an important role in keeping us all moving forward. 

Partnering with technical schools

In partnership with Ranken technical school, we designed and launched a two-year, hands-on learning opportunity, giving students the experience they need to succeed as high-quality, natural gas technicians. Upon graduation, high-performing students are offered jobs at Spire.

Name
Derron Cook
Planning for the future

To help employees grow and develop, we continued our cross-functional training program that promotes a deeper understanding of the company through job swaps, project work and specific temporary assignments.

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Our Story Grey
Leaning into our value of inclusion
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We’re advancing our inclusion strategy and further fostering an environment where every employee feels they belong. In 2020, we made meaningful progress toward this goal, bringing our value of inclusion to the forefront. 

Implementing a Human Rights Policy

We recognize the critical role a business plays in positively impacting and protecting human rights in its communities. So, in FY20, we clearly presented our views with our own official policy that highlights everything from valuing diversity, to ensuring fair pay and clearly defining our expectations for how we treat one another.

Partnering with thought leaders

To help us further define our inclusion strategy, we’ve partnered with thought leaders and organizational development experts to create a unique approach to diversity, equity and inclusion, going beyond unconscious and implicit bias training to encouraging behaviors that drive connection.

Creating a comprehensive inclusion plan

Expanding on our existing commitment to create an inclusive culture in the workplace, we’re developing a comprehensive inclusion strategy set to roll out in FY21, further fulfilling the promise Spire’s president and CEO made when signing the CEO Action Pledge.

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Image of Spire employee wearing a mask
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Volunteer photo
Caring for our communities