Last year’s 25-minute leak response time held steady in FY20, showing that our commitment to operating safely and efficiently remains strong.
At Spire, we’re continuously evolving and intentionally pursuing new and better ways to care for our customers, communities and each other.
Last year, we advanced our operations performance in safety, system integrity and service while further advancing sustainability through methane emission reductions.
Employees once again had fewer injuries on the job in FY20, marking a 17% improvement over last year, and demonstrating our commitment to safety as a value.
Our pipeline damage rate—an important measure in preventing accidental methane emissions—held steady with last year’s exceptional performance.
In FY20, leaks per 1,000 system miles decreased by 19% from last year. This marks a 66% reduction in leaks over the last five years and another milestone in our goal to reduce methane emissions by 53% by 2025.
Further honoring our value of safety, we responded quickly and efficiently to the coronavirus pandemic, making sure employees had what they needed to protect themselves—while protecting the people we serve.
Planning in advance
When the pandemic entered our communities, we were prepared with an established pandemic action plan that included implementing a cross-functional incident support team that meets several times a week to discuss how we can keep delivering essential energy in a way that’s safe for customers and employees.
Adapting in the field
We quickly adapted our operations, immediately implementing guidelines recommended by the Centers for Disease Control. With the support and preparedness of our supply chain team, we were able to adequately provide all field workers with personal protective equipment as well as soap and sanitizer, allowing us to keep serving our customers without interruption.
Taking good care of each other
Early in the pandemic, we recommended all employees who could work from home do so immediately. We also instituted coronavirus emergency leave policy, in addition to our standard benefits, for employees to take care of themselves and their loved ones should the pandemic impact their family.
98.5% of appointments on-time
Holding onto last year’s record, we continued to be there for our customers, even amid the pandemic, maintaining a high appointment attainment rate across the regions we serve. And by transforming how we work, we're now able to offer two-hour appointment windows to serve our customers even better.
As a company that’s always looking to what’s next, our robust learning and development program plays an important role in keeping us all moving forward.
In partnership with Ranken technical school, we designed and launched a two-year, hands-on learning opportunity, giving students the experience they need to succeed as high-quality, natural gas technicians. Upon graduation, high-performing students are offered jobs at Spire.
To help employees grow and develop, we continued our cross-functional training program that promotes a deeper understanding of the company through job swaps, project work and specific temporary assignments.
We’re advancing our inclusion strategy and further fostering an environment where every employee feels they belong. In 2020, we made meaningful progress toward this goal, bringing our value of inclusion to the forefront.
Implementing a Human Rights Policy
We recognize the critical role a business plays in positively impacting and protecting human rights in its communities. So, in FY20, we clearly presented our views with our own official policy that highlights everything from valuing diversity, to ensuring fair pay and clearly defining our expectations for how we treat one another.
Partnering with thought leaders
To help us further define our inclusion strategy, we’ve partnered with thought leaders and organizational development experts to create a unique approach to diversity, equity and inclusion, going beyond unconscious and implicit bias training to encouraging behaviors that drive connection.
Creating a comprehensive inclusion plan
Expanding on our existing commitment to create an inclusive culture in the workplace, we’re developing a comprehensive inclusion strategy set to roll out in FY21, further fulfilling the promise Spire’s president and CEO made when signing the CEO Action Pledge.