Information for customers in western Missouri about changes to late fees

We’re changing how we calculate late fees.  Effective Nov. 11, the 1.5% late fee will now apply to the total past due balance instead of being applied to the current monthly charges.  

We make it easy to manage your account by signing up at My Account.  Or, if you need help paying your utility bill, learn more here or call our dedicated team of community support specialists at 800-582-1234.